Returns & Refunds
Cancel Your Order
If you need to cancel your order, please contact us at info.petangshop.com within 10 hours of placing your order. We will respond to you as soon as possible. Please note that your payment processor may charge you a processing fee. When you initiate a refund, the system will not refund any payment processor fees or third-party credit card transaction fees.
Any cancellations requested after this period are not guaranteed and may incur a $20 cancellation fee, as we may have already begun processing your order. Thank you for your understanding.
Returns & Refunds
Due to the custom nature of our products, we are unable to offer refunds or returns. Thank you for your understanding.There are certain situations where refunds are granted:
- We strive to ensure the integrity of the packaging during transportation. However, if you find that the packaging is damaged upon receipt, causing the product to be crushed or deformed, please photograph the product along with the damaged packaging within three days and send it to info.petangshop@gmail.com. We will process a refund for you.
- Photos of the product/packaging, including close-ups of any defective parts.
- Order number.